Sensate FAQs

Australian-owned specialist manufacturer & supplier of flavours & colours.

Flavour development & customisation

Do you develop custom flavours and colours?

Yes, we offer custom flavour development services for commercial clients with large volume requirements. Given the extensive research and development process involved in creating bespoke flavours, our custom development program is structured for businesses planning commercial-scale production. Our experienced team can develop unique flavours, seasonings, and colours tailored to your specific application across beverages, bakery, dairy, confectionery, and savoury categories. We'd be pleased to review your project scope and volume requirements to discover if our custom development services connect with your needs.

Can you match an existing flavour?

Yes, taste matching is one of our specialities. We can analyse and recreate existing flavours across all food and beverage categories. Our matching services are structured for commercial-scale projects with minimum order quantities that support the comprehensive development process involved. Contact our team to discuss your specific flavour matching needs and production requirements.

How do I find the best flavours and colours for my products?

Our experts can help you based on your product application, processing circumstances, and target market. If you need assistance selecting the right ingredient, contact us, and we’ll help you find the best fit.

Quality & Certifications

How do you ensure quality and consistency in your products?

We undertake strong quality control techniques to assure consistency in every batch. All raw materials undergo thorough testing, and our production follows Good Manufacturing Practices (GMP) and stringent internal standards to deliver high-quality, reliable flavours.

What quality certifications do you have?

Sensate is committed to maintaining the highest standards and holds:

  • BRC Food Safety Certification

  • HACCP (Hazard Analysis and Critical Control Points)

  • Halal & Kosher certification (for applicable products)

Do your products contain allergens?

Our goods are formulated to be allergen-free whenever feasible. We provide Technical Data Sheets (TDS) and Product Information Forms (PIFs) to confirm allergen status.

Ordering, samples & lead times

What is your minimum order quantity (MOQ)?

Our MOQ is 5 litres for liquid flavours and 25kg for powder flavours. Custom orders may have various MOQs depending on formulation requirements.

Do you offer samples?

Yes! We provide free samples for product development. Reach out to our team to discuss your needs.

How long does it take to receive samples?

Samples are typically dispatched within 7-8 business days, depending on product availability.

How long does it take to match a flavour or colour?

Colour matching usually takes 3 weeks to make sure the product is stable and meets all rules.

Flavour matching usually takes 3 weeks, depending on how complicated it is and what tests need to be done. Standard lead times are 2 weeks from order confirmation for product purchases.
Industries & product applications

How long does it take to process and ship an order?

Standard lead times are 2 weeks from order confirmation for product purchases.

Industries & product applications

What industries do you serve?

We cater to a wide range of industries, including:

  • Beverage manufacturing.

  • Bakery & confectionery.

  • Dairy, plant-based, and savoury applications

  • Health, fitness and nutrition solutions

  • Pet food solutions

  • Distillery and Alcohol Solutions

Where are your flavours manufactured?

All our flavours are made in Ballarat, Victoria, Australia. A lot of customers think they must buy flavours from other countries, but we make and develop them right here, which means faster lead times and lower costs.

Downloads & documentation

What technical documents do you provide?

We offer downloadable Technical Data Sheets (TDS) for our products. Safety Data Sheets (SDS) and Product Information Forms (PIFs) are available on request.

Where can I download your product brochures

We offer downloadable product brochures for our flavours and colours. Our brochures are available for download here.